Service Introduction
We begin with a welcome call to introduce ourselves, explain how the service works, walk you through the fee structure and key responsibilities, and address any initial queries.
It starts with one welcome call.
A well-managed tenancy starts with the right foundations in place, with each stage carefully coordinated even before your property enters the rental market.
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We begin with a welcome call to introduce ourselves, explain how the service works, walk you through the fee structure and key responsibilities, and address any initial queries.
We prepare the required documentation, including identity checks, proof of ownership and the management agreement, so the necessary paperwork is in place before completion.
We guide you through the Non-Resident Landlord registration process and the information required to complete it.
Redpoint coordinates the process but does not provide tax advice.
We set up your portal access before completion, bringing your property information, documents and ongoing updates together in one place.
We coordinate the furnishing pack where applicable once completion is confirmed, then manage the letting process through marketing, viewings, referencing and tenancy setup to your first rent payment, with ongoing management continuing beyond that point.
Where possible, marketing begins before completion so a tenant can move in as close to handover as the build programme allows.
These are the service standards we hold ourselves to throughout the management of your property.
| Service Point | Our Commitment to You |
|---|---|
| General Enquiries | We acknowledge your enquiry within one business day. |
| Ongoing Requests | We provide a progress update through the portal at least every three business days until resolution. |
| Tenant-Reported Faults | We arrange the necessary quote and approval request within 48 hours. |
| Time-Sensitive Support | We update you through the portal within the day. If your immediate response is required, our team in Singapore will contact you directly. |
| Monthly Reporting | We make your rent statement, payout confirmation and any arrears updates available through the portal. |
| Annual Rental Review | We review your property’s rental performance against the current market and provide an updated assessment. |
Our team in Singapore works in your hours and handles your enquiries, updates and ongoing communication.
The UK-based team manages tenanting, maintenance, contractors, compliance and other matters on the ground.