Welcome Call
We begin with a 20-minute call to understand your property, rental expectations and preferences, including whether it will be furnished, your approach to pets and any plans to sell or occupy it later.
How It Works
01 — 05
From Completion to Your First Rent Payment.
Five steps. One welcome call.
Here is what happens after you decide to work with Redpoint, from getting the paperwork in place to finding a tenant and managing the property each month.
The Process
Getting Started With Redpoint.
Documents
We complete the required identity checks, confirm proof of ownership and arrange for the management agreement to be signed digitally.
Non-Resident Landlord Setup
Where required, we coordinate your non-resident landlord registration so the appropriate tax treatment can be confirmed with your UK tax adviser.
Redpoint coordinates the process but does not provide tax advice.
Marketing & Tenanting
We arrange professional photography, list the property, manage viewings, reference applicants and complete the tenancy and deposit process.
Where possible, marketing begins before completion so a tenant can move in as close to handover as the build programme allows.
Owner Portal
Once management begins, you receive access to your owner portal, where you can view your tenancy status, rent history, maintenance matters and compliance records.
The Service Promise
What You Can Expect From Us.
These are the service standards we hold ourselves to throughout the management of your property.
| When | Our Commitment to You |
|---|---|
| You contact us | Your enquiry is acknowledged within one business day |
| An issue remains open | You receive a progress update every three business days until it is resolved, even when there is no change yet |
| A tenant reports a fault | A quote and approval request is sent within 48 hours |
| Something goes wrong | We contact you the same day |
| Every month | You receive your rent statement, payout confirmation and any arrears update |
| Every quarter | You receive a performance report covering yield, occupancy and compliance status |
| Every year | You review the property’s performance with your Crestbrick adviser |
Your Key Contacts
The Right Support,
on Both Sides.
Singapore
Your Main Point of Contact
A named relationship manager working in Singapore hours handles your enquiries, updates and ongoing communication.
Manchester
Your UK Operations Team
The Manchester-based team manages tenanting, maintenance, contractors, compliance and other matters on the ground.
Escalations
A Clear Escalation Route
Where an issue needs further attention, it can be escalated directly to the operations lead for follow-up.