United Kingdom — Singapore

hello@redpointproperties.uk

How It Works 01 — 05

From Completion to Your First Rent Payment.

It starts with one welcome call.

A well-managed tenancy starts with the right foundations in place, with each stage carefully coordinated even before your property enters the rental market.

Book a Welcome Call
The Process
From completion to first rent

Getting Started With Redpoint.

01

Service Introduction

We begin with a welcome call to introduce ourselves, explain how the service works, walk you through the fee structure and key responsibilities, and address any initial queries.

02

Property Documentation

We prepare the required documentation, including identity checks, proof of ownership and the management agreement, so the necessary paperwork is in place before completion.

03

Non-Resident Landlord Registration

We guide you through the Non-Resident Landlord registration process and the information required to complete it.

Redpoint coordinates the process but does not provide tax advice.

04

Portal Setup

We set up your portal access before completion, bringing your property information, documents and ongoing updates together in one place.

05

Furnishing, Marketing & Letting

We coordinate the furnishing pack where applicable once completion is confirmed, then manage the letting process through marketing, viewings, referencing and tenancy setup to your first rent payment, with ongoing management continuing beyond that point.

Where possible, marketing begins before completion so a tenant can move in as close to handover as the build programme allows.

The Service Promise

What You Can Expect From Us.

These are the service standards we hold ourselves to throughout the management of your property.

Service Point Our Commitment to You
General Enquiries We acknowledge your enquiry within one business day.
Ongoing Requests We provide a progress update through the portal at least every three business days until resolution.
Tenant-Reported Faults We arrange the necessary quote and approval request within 48 hours.
Time-Sensitive Support We update you through the portal within the day. If your immediate response is required, our team in Singapore will contact you directly.
Monthly Reporting We make your rent statement, payout confirmation and any arrears updates available through the portal.
Annual Rental Review We review your property’s rental performance against the current market and provide an updated assessment.
Your Key Contacts

The Right Support,
on Both Sides.

Singapore

Your Main Point of Contact

Our team in Singapore works in your hours and handles your enquiries, updates and ongoing communication.

UK

Your UK Operations Team

The UK-based team manages tenanting, maintenance, contractors, compliance and other matters on the ground.